JAD DOORS (PTY) LTD will accept returns for justifiable reasons, however the customer is obliged to carefully check all goods on arrival and comply with the procedure below before making any claims.

Please do not sign goods as unchecked, as your signature is acceptance of the goods being in good condition and will cause a claim to be rejected.

Any product reported as faulty on the day of delivery must not be fitted, finished or altered as JAD DOORS (PTY) LTD cannot replace products if any alterations have been carried out. Any deviation from the manufacturer’s instructions will cause the warranty to be void.

Any product that was purchased from JAD DOORS(PTY)LTD with an original invoice dated 90 days ago or more, cannot be returned or credited under any circumstances.

Any goods purchased as factory seconds, clearance, end of range, ex display stock or warehouse damaged are sold as seen, and do not carry a warranty and are not returnable or refundable.

Any items purchased online can be returned within 14 working days by yourself from the date of purchase to JAD DOORS directly with the delivery note that was included with your order